Refund policy

Refunds for print books

We strive for 100% customer satisfaction and offer a full refund in the event that a damaged or faulty book is delivered.
In the case of a return, all books must be unused, undamaged, and in pristine conditions, and include proof of purchase.

There is no return for change of mind.

Returns are given for faulty books if you contact us within 7 days of receiving the item (according to the tracking).

United Kingdom - 14 day cooling off period

Notwithstanding the above, if the books are being shipped in the United Kingdom, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unread or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping costs are not refundable.

How to make a return

For refund queries, please email ciao@playitalianshop.com

Please use the subject "returns" and include your name, order number, and reason for return.

We will provide instructions on where to send the returned books, and it is advisable to get proof of postage in case the package gets lost.

Once the item is received and inspected, you will receive an email notifying you of the status of your refund. If it is approved, a credit for the purchase price (excluding shipping costs) will be applied to your credit card or original payment method within 10 working days.

 

For any questions, feel free to contact us at: ciao@playitalianshop.com